A little perturbed that they no longer sell pumpkin spice lattes, but the sign is still up for it. Then a million excuses as to why. I get it, corporate needs to send a new sign for display, but creativity and some simple x's made with painters tape makes it easier on everyone. They have a new espresso machine and the cashier said she added more sugar so it wouldn't be bitter... didn't work, still bitter.
I came in for a breakfast sandwich after work on 8/21/17 in the AM, I asked if i could get cream cheese added for charge to my sandwich and was given an annoyed look and a sigh. When they finished my sandwich, it was slid across the top of one coolers in my general direction instead of simply handed to me. The atmosphere was hostile and I could have cut the tension with a knife. I thanked the staff and left. I know customer service can be difficult, but smiling and pretending you want to be there sometimes is part of the job. There were.alao finger prints all over the display glass...it was only 0830.
I had a great time with my daughter in law on our night out. Great manipulation of available ingredients for eatting out challenged me!
Stopped at 7:30 pm on Black Friday. At drive thru I was asked to wait. After several moments I was finally helped (no other cars in sight, and not a soul inside the restaurant). Pulled up to window, and only visible employee was sitting there playing with her phone. A few minutes later another employee appears and takes some interest in our order. He walks over and starts to make a pot of coffee. Then he disappears into the back again. We eventually left without our order and went to McDonald's. The girl on her phone never even looked up at us. Whoever owns this franchise had better wake up to the sad state of their employees, or they are going to lose this business.
Great good. When me and my fiance were there the staff on shift were great. Helpful and friendly.
Tim Hortons is a US Cafe based in West Branch, Michigan. Tim Hortons is located at 2960 Cook Rd, West Branch, MI 48661, USA.
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