There were issues with the sales representative, but I had no issue with the rest of Team Hodges. They exercised great recovery skills and worked hard to make things right. And, in the end, I'm very pleased with my vehicle. I wouldn't purchase from the same rep again, but I would do business with Team Hodges in the future, and-- with that word of warning-- recommend them to others.
If I could put zero stars I would. Had my truck taken here due to "water damage" as they diagnosed it. Got a call from them yelling at me about I "messed the truck up big time" they told me to call my insurance and make a claim which I did. Waited a few days for payment to be authorized. My insurance called and said they did not authorize payment however the dealership calls back and tells me my truck is done and the issues weren't as bad as they thought and it drives and runs "perfectly". Even though the insurance nor myself never authorized payment I still paid the $800+ charge because I needed my truck back because I have a full time job. I picked up the truck and it still was not fixed. Oh not to mention this a 2017 lease and they cancelled all my warranties. So this is why I had to pay out of pocket. The truck was not repaired what so ever. Still had the same issues as before. I called and explained, also let them know they never even put on my plastic engine cover either. They told me to bring the truck back and I would have to pay out of pocket again for any additional repairs. Lmao pay them TWICE for not even doing their job correctly the first time? Yeah right. I took my truck to a different dealership, they fully diagnosed every issue and stated team hodges failed to properly diagnose the truck. Wow what a great "certified gm dealer". My truck will never be returning to this dealership and they still have the plastic engine cover. Not a happy customer. There's also extensive damage because the truck was not repaired correctly the first time. WHAT A GREAT PLACE TO HAVE YOUR VEHICLE SERVICED. I think a non-certified mechanic could have done as much of a half assed job as them.
Just one of the best Dealerships. Always caring and giving the best service.
I needed repairs done to my 03 Avalanche and I had a very limited budget and Jerry was very accommodating working with me to get the repairs that I needed done without killing my bank account. Thank You & I will be back when any other issues arise. & BTW, this was the 1st major work that my truck needed since I purchased it new in 2003. So, I think that says alot for my Chevy truck. No major work in 14& 1/2 years!
We were looking for a used car. Scott is an excellent salesmen and found my husband what he was looking for.
Team Hodges is a US Car Dealer based in West Branch, Michigan. Team Hodges is located at 2265 M-76, West Branch, MI 48661, USA.
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